Refund policy

Last Updated: July 30, 2026

At Skinterro, customer satisfaction is important to us. Due to the personal nature of skincare products, we maintain a strict return and refund policy to ensure the safety and hygiene of all our customers.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order or before the order has been shipped, whichever is earlier.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact our customer support with your order details.

If the cancellation request is approved, the refund will be processed to the original payment method within 5–7 business days.

Return Policy

For hygiene and safety reasons, Skinterro does not accept returns on skincare products once they have been delivered.

Returns will only be considered if:

You receive a damaged product.
You receive a defective product.
You receive the wrong product.
Your order is missing an item.

Any such issue must be reported within 48 hours of delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

Order Number
Photos of the product
Photos of the outer packaging
A brief description of the issue

After verification, we may offer a replacement or refund, depending on the situation.

Refund Policy

Refunds will only be approved in the following cases:

Order cancelled before shipment.
Product unavailable after payment.
Damaged or defective product verified by our support team.
Incorrect product delivered.

Approved refunds will be credited to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Non-Refundable Situations

Refunds or returns will not be provided for:

Change of mind after delivery.
Products that have been opened or used.
Skin reactions due to individual sensitivities (customers are advised to perform a patch test before use).
Incorrect shipping address provided by the customer.
Delivery delays caused by the courier, weather conditions, or other circumstances beyond our control.

Need Help?

For any questions regarding cancellations, refunds, or damaged products, please contact us:

Skinterro

📍 Address:
1310, 13th Floor, Cyber City,
Near Silver Trade Center,
Utran, Surat – 394105, Gujarat, India

📞 Phone:
+91 91991 70370

📧 Email:
glow@skinterro.com