Shipping policy

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak seasons, product launches, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery timelines are:

Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote Areas: 5–10 Business Days

Delivery times may vary depending on your location, courier partner, weather conditions, or unforeseen circumstances.

Shipping Charges

Free Shipping on eligible orders as displayed on our website.
Shipping charges, if applicable, will be shown during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive an email and/or SMS containing your tracking number and courier details. You can use the tracking information to monitor your shipment.

Delivery

Please ensure that the shipping address and contact number provided during checkout are accurate.

If the courier is unable to deliver the package due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged, tampered with, or if any item is missing, please contact us within 48 hours of delivery with your order number and clear photos of the package and product.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

Weather conditions
Natural disasters
Government restrictions
Courier service disruptions
High order volumes during sales or festivals

We appreciate your patience in such situations.

International Shipping

Currently, Skinterro ships only within India. International shipping services will be introduced in the future.

Need Assistance?

If you have any questions regarding shipping or your order, please contact us:

Skinterro

📍 Address:
1310, 13th Floor, Cyber City,
Near Silver Trade Center,
Utran, Surat – 394105, Gujarat, India

📞 Phone:
+91 91991 70370

📧 Email:
glow@skinterro.com